pq99 Terms and Conditions

Definitions and Interpretation

The meanings of the following terms as used in these Terms are provided below:

• "Platform" or "pq99" — the pq99.lat website and all services connected to it.
• "User" or "Member" — any person who is registered on the platform and uses its services.
• "Account" — the personal gaming account created for each member.
• "Bonus" — any promotional credit, cashback, or additional reward granted by pq99.
• "Wagering Requirement" — the number of times bonus funds must be wagered before a withdrawal can be made.
• "Deposit" — the process of adding funds to a user's account.
• "Withdrawal" — the process of taking funds out of an account.
• "VIP Program" — pq99's five-tier loyalty rewards program.

In these Terms, words in the singular include the plural and vice versa.

Eligibility and Age Requirement

To participate on the pq99 platform, you must meet the following requirements:

• You must be at least 21 years of age (21+).
• You must be a legal resident of a jurisdiction where online gaming is lawful.
• You may have only one active account — creating multiple accounts for the same person is strictly prohibited.
• You must register under your real identity; the use of false information or another person's identity is not acceptable.
• Immediate family members of pq99 employees may not open a gaming account on the platform.

Account Registration

3.1 Registration Process

To open an account with pq99, you must provide accurate and up-to-date information. You are fully responsible for the accuracy of the information submitted on the registration form. The following details must be filled in correctly and are mandatory:

• Full legal name (as shown on your national ID)
• Valid email address
• Date of birth
• Payment method (bKash, Nagad, Rocket, Upay, or bank details)

3.2 Account Security

You are responsible for keeping your account password and login details completely confidential. Allowing anyone else to use your account is prohibited. If you suspect unauthorized access, notify our support team immediately.

3.3 Account Verification (KYC)

pq99 conducts a Know Your Customer (KYC) process as part of its efforts to prevent financial crime. You may be required to submit identity documents before withdrawals are processed or before large transactions are carried out. Account features may be temporarily limited until KYC verification is complete.

Deposits and Withdrawals

4.1 Deposit Policy

The following rules apply when depositing funds into pq99:

You may only deposit using a payment account registered in your own name. Depositing funds through a third party is strictly prohibited.

4.2 Withdrawal Policy

The following conditions must be met when withdrawing funds:

Withdrawals may only be made using the same method used for the deposit. Meeting the wagering requirement is mandatory before withdrawing bonus funds.

Bonuses & Promotions

5.1 Welcome Bonus

New members at pq99 can receive a 150% bonus of up to ৳10,000 on their first deposit. The following terms apply to receive this bonus:

• The wagering requirement for the welcome bonus is 20 times (bonus amount × 20).
• The bonus must be used within a specified time limit — any expired bonus will be cancelled automatically.
• The bonus cannot be claimed on multiple accounts from the same household or the same IP address.
• The bonus may only be used on games designated by pq99.

5.2 VIP Cashback Program

pq99's VIP Program has five tiers. The weekly cashback rate for each tier is shown below:

Progression through VIP tiers depends on your gaming activity and loyalty to the platform. Cashback is credited to your account at a set time each week.

5.3 General Bonus Terms

The following general rules apply to all bonuses and promotions:

• A user may not use the same promotion more than once.
• Bonus funds cannot be converted to cash until the wagering requirement has been met.
• pq99 reserves the right to modify, suspend, or cancel any bonus offer.
• An account may be investigated if there is suspicion of bonus abuse for fraudulent purposes.

Betting and Gaming Policy

6.1 Rules for Placing Bets

Once a bet has been confirmed, it cannot be changed or cancelled. pq99 reserves the right to review and correct any bet that has been settled incorrectly due to a technical error.

6.2 Game Fairness

pq99 uses platforms from established game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and others) to ensure fair play across all games. The games from these providers are audited and certified.

6.3 Disconnection

pq99 will not be held responsible for the outcome of a game if your internet connection is lost during play. The result of an ongoing game will be determined based on the data recorded on the server.

6.4 Maximum Win Limit

pq99 may set a maximum win limit for specific games or promotions. This limit will be stated in the terms of the relevant game or promotion.

Prohibited Activities

The following activities are strictly prohibited on the pq99 platform, and any account found to have engaged in them will be closed immediately:

• Using the platform for money laundering or any unlawful financial activity.
• Abusing bonus benefits by creating multiple accounts.
• Using bots, software, or automation tools to operate games.
• Attempting to exploit vulnerabilities or bugs in the game system.
• Fraudulent collusion with other users.
• Registering using a false identity or another person's details.
• Attempting to gain unauthorized access to the platform's security systems.
• Harassing, intimidating, or insulting other users.

Account Suspension and Closure

8.1 pq99's Rights

pq99 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Suspicion of fraudulent activity.
• Suspicion of money laundering or illegal financial activity.
• Failure to provide the documents required for KYC verification.
• Suspicion of operating an account on behalf of a minor.

8.2 User Rights

You may close your account at any time. To submit a request to close your account, please contact our support team. Any verifiable balance remaining at the time of account closure will be refunded in accordance with the prevailing policy.

Responsible Gaming

pq99 is firmly committed to responsible gaming practices. We believe that gaming is a form of entertainment — not a way to earn money.

9.1 Self-Control Tools

Users may use the following features to manage their gaming activity:

• Set Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Limits: Restrict continuous gaming time.
• Self-Exclusion: Temporarily suspend your account for a set period.
• Permanent Exclusion: Permanently close your account on the platform.

To learn more about responsible gaming, visit our Responsible Gaming page.

9.2 Problem Gaming

If you feel that gaming is negatively affecting your personal, family, or financial life, please contact our support team immediately. We provide support in Bengali 24/7.

Privacy & Data Protection

pq99 places the highest priority on the privacy of your personal information. We keep all your data secure using SSL encryption technology.

To learn more about how we collect, use, and protect your information, please read our Privacy Policy.

Your information is never sold to any third party. However, it may be shared with selected partners when required to meet legal obligations, prevent fraud, or improve our services.

10.1 Cookie Policy

Cookies are used to improve your browsing experience on pq99.lat. By continuing to use the platform, you are considered to have agreed to our cookie policy.

Limitation of Liability

pq99 will not be held liable for the following:

• Game or betting losses caused by a disruption to your personal internet connection.
• Losses resulting from unauthorised third-party access to your account.
• Service disruptions caused by force majeure events such as natural disasters or government intervention.
• Temporary service unavailability due to technical errors.
• Emotional distress resulting from expected gains not being realised or from gaming losses.

In any circumstance, pq99's maximum liability will be limited to the total amount involved in the relevant transaction.

Changes & Termination

12.1 Changes to Terms

pq99 reserves the right to modify, add to, or remove these terms at any time. For significant changes, we will endeavour to notify you via your registered email or through a notice on the platform.

12.2 Service Termination

pq99 reserves the right to partially or fully discontinue its service at any time and for any reason. As much advance notice as possible will be given before discontinuation of service, and arrangements will be made to refund any genuine remaining balance.

12.3 Severability Clause

If any provision of these terms is found to be invalid or unenforceable, all remaining provisions will continue in full force and effect.

Contact & Complaints

If you have any questions, comments, or complaints regarding these terms or any of pq99's services, please contact us through the following channels:

• Live Chat: 24/7 Bengali live chat support is available directly on the platform.
• Email: [email protected]

We take all complaints with the utmost seriousness and endeavour to resolve them as quickly as possible. Including your account number and a detailed description of the issue when submitting a complaint will help us assist you more quickly.