HELP CENTER
pq99 FAQ Centre
From opening an account to withdrawing money via bKash — find answers here in English to the most frequently asked questions about pq99.
We have gathered answers here to the questions that come up most often when using pq99. Below you will find more than 20 questions and answers across five sections — account registration, deposits and withdrawals via bKash and Nagad, cricket betting and slot games, bonuses and promotions, and safe gaming. If you cannot find an answer here, speak directly with our 24/7 English live chat support.
ACCOUNT & REGISTRATION
Account & Registration
To open an account at pq99 you need an active mobile number, a valid email address, and your full name. The registration process is simple and takes just a few minutes. You must be 21 years of age or older. Registering with accurate information will prevent any issues with verification and withdrawals later on.
No, pq99 rules allow only one account per person. If multiple accounts are created under the same name, all of them may be suspended and any funds held in those accounts may be forfeited. If you have trouble accessing your existing account, please contact us via live chat.
Click the "pq99 Login" link in the top navigation menu, or go directly to pq99.lat/pq99-login. Log in using the mobile number or email address and password you provided during registration. If you have forgotten your password, use the "Forgot Password" option.
Yes, identity verification is required before your first withdrawal. You will normally need to submit a clear photo of your National ID card or birth registration certificate. This keeps your account secure and prevents unauthorised transactions. pq99 will notify you once the verification process is complete.
pq99 is a mobile-friendly platform. You can open pq99.lat in any smartphone browser and get the full experience — no separate app download is needed. The site works smoothly on Chrome, Firefox, and Safari with very fast loading times.
DEPOSITS & WITHDRAWALS
Deposits & Withdrawals
Deposits from bKash to your pq99 account are usually instant — in most cases your balance updates within a few seconds and at most 2-3 minutes. The minimum deposit amount is ৳500. If there is a delay due to a network issue, contact us on live chat with your transaction ID.
Yes, pq99 supports both deposits and withdrawals via Nagad and Rocket. Upay and direct bank transfer are also accepted. The minimum deposit across all methods is ৳500 and the minimum withdrawal is ৳1,000.
After a withdrawal request from pq99 is approved, the money typically reaches your bKash, Nagad, Rocket, or bank account within 5 to 30 minutes. If it takes longer than 30 minutes, please contact us on live chat — our team is available around the clock to help.
pq99 does not charge any additional fees of its own. However, your mobile banking service provider (bKash, Nagad, etc.) may apply their own service charges — please check the terms of the relevant service for details. For bank transfers, the bank's own rules apply.
Withdrawals are usually held up for one of three reasons: (1) account verification has not been completed, (2) the wagering requirement attached to a bonus has not been met, (3) the deposit method and withdrawal method do not match. If all of these are in order, withdrawals process quickly. If you have any questions, let us know on live chat.
GAMES & GAMEPLAY
Games & How to Play
To bet on BPL (Bangladesh Premier League) matches at pq99, first log in to your account and then go to the Cricket section. Select the match you want from the list of ongoing or upcoming matches and choose a betting market (match winner, toss, innings total, etc.). Enter your stake and confirm. Live betting is also available.
RTP stands for Return to Player — it is the average percentage of total wagers that is returned to players over a long period of time. It is not a guarantee; each spin is independently controlled by a Random Number Generator (RNG), so every round's outcome is completely random. Only fair-play certified games from trusted providers are available at pq99.
The pq99 live casino section features games from top providers such as Evolution Gaming and Ezugi — including live roulette, live blackjack, live baccarat, Sic Bo, and more. You can play with real dealers in real time, giving you the feel of a casino from home.
Aviator by Spribe is a crash-style game. When the round starts, a plane takes off and a multiplier keeps rising. You need to cash out before the plane crashes. If you do not cash out in time, your bet is lost. You can also place two bets at the same time, which opens up tactical play.
Yes, all games at pq99 are built with HTML5 technology, which runs smoothly on both Android and iOS devices. Slots, live casino, fishing games, and cricket betting are all fully playable on mobile. Make sure you have a stable internet connection for the best experience.
Yes, pq99 offers betting on a range of international cricket events including IPL, T20 World Cup, ICC tournaments, and international matches featuring Bangladesh Tigers. You can see the schedule of all upcoming matches and available betting markets in the Cricket section.
BONUSES & PROMOTIONS
Bonuses & Promotions
New members receive a 150% bonus on their first deposit — up to a maximum of ৳10,000. This means if you deposit ৳1,000 you will receive an extra ৳1,500 as a bonus. To withdraw the bonus, the total amount (deposit + bonus) must be wagered 20 times. To claim the bonus, log in to your account and select the offer at the time of depositing.
A wagering requirement is the condition that specifies how much you must bet before you can withdraw a bonus. For example, a 20x wagering requirement means that if your total bonus amount is ৳5,000, you must place bets totalling ৳100,000 before you can withdraw. Not all games may count equally toward the wagering requirement — see the full terms and conditions page for details.
The pq99 VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. You move up through the levels based on regular play and activity. Higher levels earn more weekly cashback — starting from 0.2% at Bronze up to 0.8% at Diamond. Each level also comes with its own exclusive benefits.
Cashback is paid on net losses each week according to your VIP level. It is typically credited to your account every Monday. To check your current level and cashback amount, go to the "Promotions" or "VIP" section of your account, or ask on live chat.
Yes, pq99 runs limited-time promotional offers during Eid, Pohela Boishakh, Victory Day, and other special occasions. Check the Promotions section of your account regularly so you do not miss these offers. Each special offer has its own terms, which are listed alongside the offer.
SAFETY & RESPONSIBLE GAMING
Safety & Responsible Gaming
Yes, pq99 uses SSL encryption technology to keep all data secure. Your personal and financial information is not shared with third parties. We follow international data protection standards. For more details, please read our Privacy Policy.
If you notice suspicious activity, change your password immediately and notify us via live chat or by emailing [email protected]. Our security team will investigate promptly and take the necessary steps. To stay safe, never share your password with anyone and avoid logging in over public Wi-Fi.
If you feel that gaming is becoming difficult to control, use our self-exclusion feature. From the "Responsible Gaming" section in your account settings you can close your account for a set period of time, or let us know on live chat. We respect your decision and are ready to support you.
pq99 is for people aged 21 and over only. No one under 21 may open an account or play any games. Providing false information during the age verification process will result in the account being closed. It is also the responsibility of the relevant guardians to prevent minors from using this site.
Yes, pq99 takes responsible gaming seriously. We provide the ability to set deposit limits, session time reminders, and a self-exclusion facility. If gaming goes beyond a hobby and starts causing problems, do not delay in seeking help — contact us or reach out to a specialist counsellor.
pq99 only offers games from established and trusted providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others). All of these providers undergo independent third-party audits and certification to confirm that their RNG systems are completely unbiased and fair. We do not interfere with the outcome of any game.
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