pq99 Privacy Policy
Read our complete and transparent guide on how your personal information is collected, stored, and protected on the pq99 platform.
pq99 ("we", "our") treats your privacy with the utmost importance. This Privacy Policy explains what information we collect, how we use it, and how securely we keep it when you use our website pq99.lat. This policy applies to all our services — including cricket betting, slot games, live casino, and other entertainment services.
By using pq99's services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our services and contact us.
What Information We Collect
We collect the information listed below to operate pq99's services properly, verify your account, and ensure secure transactions.
Personal Identity Information
Information you provide at the time of account registration:
- Full name and date of birth
- Email address
- National ID card or passport number (for KYC verification)
- Residential address
- Occupation and source of income details (where applicable)
Financial Information
Information collected to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay mobile number
- Bank account details (for bank transfers)
- Transaction history and reference numbers
- Deposit and withdrawal amounts and dates
Gaming Activity Information
Information stored to improve your gaming experience:
- List and statistics of games played
- Betting history and results
- Details of bonus and promotion usage
- VIP level and points information
Technical Information
Automatically collected to improve site security and performance:
- IP address and device type
- Browser and operating system information
- Site visit time, session duration, and page view history
- Information obtained from cookies and similar tracking technologies
How We Use Your Information
pq99 uses collected information only for the following legitimate purposes. We follow strict internal policies against any misuse of your information.
Account Management
To create, verify, manage, and secure your account. We use this information to complete the KYC process and verify details to prevent financial fraud.
Financial Transactions
To process deposits, issue withdrawals, and complete bonus payments. Your financial information is used to process all transactions securely and accurately.
Customer Support
Helps our 24/7 Bengali live chat support team give you accurate answers to your questions and resolve complaints quickly.
Service Improvement
Used to continuously improve our gaming platform, user interface, and overall experience by analysing your usage patterns.
Relevant Communications
To send you promotional offers, new game updates, and important account notifications based on your preferences — but only with your consent.
Legal Obligations
Information is stored and used as necessary to comply with anti-money laundering requirements, fraud detection, and applicable laws and regulations.
Cookies and Tracking Technologies
pq99 uses cookies and similar technologies to operate the website effectively. Cookies are small text files stored in your browser that help our site remember your preferences.
Essential Cookies
These are essential for maintaining login sessions and ensuring security. Without these cookies, the site cannot function properly.
Analytics Cookies
Used to measure site traffic, user behaviour, and performance, which helps us improve our services.
Preference Cookies
Help remember language selection, page layout, and personalised settings so you do not have to set them up again each time.
Marketing Cookies
Used to show you relevant advertisements and offers based on your interests. The option to disable these cookies is available in your browser settings.
Information Sharing with Third Parties
pq99 never sells your personal information to third parties for commercial purposes. However, in certain limited situations it may be necessary to share information with our trusted partners.
Permitted Information Sharing Situations
- Payment Processing: Limited financial information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared.
- Identity Verification: Information may be shared with trusted verification organisations where applicable to complete the KYC process.
- Legal Obligations: Information may be provided in response to a court order or a lawful request from a law enforcement agency.
- Technology Service Providers: Limited information may be shared under confidentiality agreements with contracted service providers for site hosting, security analysis, and technical support.
- Business Transfer: In the event of a company merger or acquisition, your information may be transferred, but the protections of this policy will remain in place.
What We Never Do
- Your information is not sold to advertisers or data brokers.
- Information is not provided to any third party outside of our agreements.
- Your gaming habits or financial information are not shared with any marketing organisations.
Data Storage and Security
pq99 has adopted industry-standard technical and organisational measures to protect your personal information. Our security systems are continuously updated to keep your information secure at all times.
SSL Encryption
All data exchanged between our website and servers is protected by SSL/TLS encryption. This technology keeps your password, financial information, and personal details hidden from third parties.
Secure Data Storage
Your information is stored in encrypted databases where access is restricted to authorised personnel only. Regular security audits and vulnerability assessments are conducted.
Access Control
Among our staff, only those who need it for their work can access specific information. All access is logged and reviewed regularly.
Data Retention Period
Information is retained while your account is active and for as long as necessary to meet legal obligations after it is closed. After that, information is securely deleted or anonymised.
Your Rights Over Your Information
pq99 believes you should have full control over your own information. Your rights are described in detail below.
Right to Access
You can request a copy of all your information stored with us at any time. This request can be made by email at [email protected].
Right to Rectification
If any of your information is incorrect or incomplete, you can have it corrected. This change can be made through account settings or via the support team.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You can object at any time to marketing communications and certain analytical processing. This request will always be respected.
Right to Data Portability
You can request a copy of your information in a portable format, which you can transfer to another platform.
Right to Restriction of Processing
In certain circumstances you can request that the processing of your information be temporarily restricted, such as while a dispute about the accuracy of the information is ongoing.
To exercise any of the above rights, contact our support team at [email protected]. We will try to respond to your request as promptly as possible after receiving it.
Protection of Minors' Information
Policy for Those Under 21
pq99 is an adult gaming platform and is for those aged 21 and over only. We do not knowingly collect or process personal information from minors.
Age verification is a mandatory step in the registration process. If we become aware that a person is under 21, their account will be closed immediately and all collected information will be deleted.
If you believe a minor is using our platform, please let us know at [email protected]. We are committed to promoting responsible gaming.
Changes to the Privacy Policy
Policy Update Process
pq99 may update this Privacy Policy from time to time. Changes to this policy may be made as a result of service improvements, adoption of new technologies, legal changes, or changes in regulatory requirements.
If any significant changes are made, we will send a notification to your registered email address and display a notice at the top of the website. For minor changes, the "Last Updated" date at the top of the page will be updated.
Continuing to use pq99 after any changes have been made will be considered as your acceptance of the updated policy. It is therefore recommended that you visit this page regularly.
Contact Us
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our support team is always ready to assist you.
Privacy-Related Contact
24/7 Bengali Live Chat
In the subject line of privacy-related requests, please write "Privacy Request".
Response Timeframe
For general inquiries and support requests, our live chat is the best option. For formal requests such as viewing, correcting, or deleting information, please contact us by email — we will do our best to respond as quickly as possible.