Responsible Gaming at pq99 — A Safe and Healthy Gaming Experience
pq99 believes gaming is for enjoyment — not for stress. By using our protection tools, you can stay in control at all times.
Why Is Responsible Gaming Important?
pq99 is a trusted online gaming platform in Bangladesh. We believe online gaming is a form of entertainment — not a source of income or a way to relieve stress. Responsible gaming means knowing your limits, setting a budget, and keeping gaming a healthy part of your life.
Your safety while playing on our platform is our top priority. pq99 provides a number of protection tools, including deposit limits, self-exclusion, and time-out, to help you stay in control at all times. If you ever feel that gaming is getting out of your control, contact our 24/7 live chat support team.
Remember: Gambling can cause financial loss. Never keep playing in hopes of recovering money you have lost. Responsible gaming is for your protection and the protection of your family.
Core Principles of Responsible Gaming
Play for entertainment — not with the expectation of making money
Set a budget — only spend money you can afford to lose
Respect time limits — decide how long you will play before you start
Never play with borrowed money — never place bets with money that is not yours
Take breaks — regular breaks keep gaming healthy
Age 21+ is mandatory — this platform is for adults only
pq99's Safety Features for You
We have built a number of practical protection tools for our players — to help you maintain healthy gaming habits.
Deposit Limits
You can set daily, weekly, or monthly deposit limits. Once a limit is set, depositing beyond that amount will not be possible — this is the most effective way to manage your budget. Reducing a limit takes effect immediately, but increasing a limit takes time to process.
Time-Out Feature
If you feel you need a break, use the time-out feature to temporarily close your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or place bets. Once the break is over, your account will be reactivated automatically.
Self-Exclusion
If you feel gaming is becoming a problem, choose the self-exclusion option. This is a long-term account closure arrangement — from 6 months up to permanently. During self-exclusion, promotional emails and bonus offers will also be stopped.
Age Verification (21+)
Age verification is mandatory when registering at pq99. Only persons aged 21 or above may use this platform. To protect minors, we verify identity using a national ID card or passport.
Gaming History Review
By logging into your account, you can view your complete history of deposits, withdrawals, and bets at any time. Understanding your own gaming patterns is an important part of responsible gaming — it helps you make informed decisions.
24/7 Support Team
Whenever you need help, our Bengali live chat support team is available around the clock. Contact us directly in chat to ask any responsible gaming question or to request self-exclusion — no judgment, just support.
Signs of Problematic Gaming
If any one of the signs below appears in you, it is time to seek help. Remember — asking for help is a sign of strength, not weakness.
- Repeatedly playing to try to recover lost money (chasing losses)
- Lying to family or friends about your gaming
- Feeling restless or irritable when unable to play
- Playing with money meant for rent, food, or other essential expenses
- Neglecting work, family, or social life in favour of gaming
- Betting with borrowed or loaned money
- Repeated failed attempts to stop gaming
- Using gaming to escape stress or loneliness
Our Protection Policy
pq99 strictly follows the policies listed below. These are not just rules — they are our commitment to your protection.
| Topic | Description |
|---|---|
| Minimum Age | 21 years or older — strictly enforced |
| Minimum Deposit | ৳500 (all methods) |
| Minimum Withdrawal | ৳1,000 |
| Withdrawal Time | 5–30 minutes |
| Time-Out Period | 24 hours to 30 days |
| Self-Exclusion | 6 months to permanent |
| Support | 24/7 Bengali live chat |
How to Use Protection Tools
Activating your account protection tools on pq99 is easy. Below is an explanation of how to use each feature.
Log in to your account
Log in to your account on pq99 and click the profile icon at the top right. Go to the "Protection Settings" or "Responsible Gaming" menu.
Select your preferred tool
Deposit limit, time-out, or self-exclusion — choose the right protection tool based on your needs.
Set a limit or duration
Enter your preferred amount or duration. Keep in mind, reducing a limit takes effect immediately.
Confirm and activate
Confirm the change. For any issues, let our 24/7 live chat support team know — they will help you right away.
Protecting Minors
pq99 strictly follows a 21+ age policy. Minors are not allowed access to this platform and we have put several measures in place to ensure this.
Age verification using a national ID or passport is mandatory at registration
If devices are shared in the family, use parental control software on the browser
Keep your login details private — do not share them with younger members of your household
Report immediately if you suspect a minor is using an account
When You Need Help
If gaming becomes a problem, you do not have to face it alone. Our support team and the steps below can help you.
pq99 Support
24/7 Bengali Live Chat — instant support at any time
Email: [email protected]
Self-exclusion requests can be made directly via chat or email
Any request for a protection tool is processed promptly
Important: If you request self-exclusion, we will not send you any promotional communications and will fully respect your decision.
Responsible Gaming FAQ
Below are answers to the most common questions about responsible gaming.
Enjoy Safe Gaming — at pq99
Play responsibly, stay within your limits, and keep gaming a source of fun. Our platform offers cricket betting, slots, live casino, and much more.